Browse Legal Rules Before Account Access
Our Legal position starts with eligibility: access depends on local law, and you must provide accurate account details when the account path asks for them. We may request phone verification before account access and may pause a wallet action while we check a mismatch between your
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account name and payment record. DANA, OVO, GoPay and QRIS references are retained as transaction context, while bank transfer and virtual account records may include the relevant bank reference. We use these checks to apply our account and payment rules consistently. If a rule changes your
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access, we aim to explain the reason through the support path rather than leave the status unclear. Where local law permits, you can ask us to clarify a policy decision before taking another account step.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.